Privacy Policy

This Privacy Policy explains how [Company legal name] d/b/a “The Gems Market” (“The Gems Market,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when individuals (“Users”) access our website and services. By using our platform, you agree to the practices described below.

1) Information We Collect

A. Information You Provide

• Account & Contact: name, email address, phone number.
• Project Details: budget, timelines, design inspirations (photos, sketches, links), preferred materials and specs.
• Professional (Jewelers): business name, contact details, licenses/certifications, portfolio links, billing/subscription details.
• Communications: messages sent through our forms, support requests, or feedback.

B. Information Collected Automatically

• Usage & Device Data: IP address, browser type, device identifiers, pages visited, referral pages, timestamps.
• Cookies & Similar Technologies: used for essential site functions, analytics, and remembering preferences. See “Cookies & Tracking” below.

C. Information From Third Parties

• Analytics/Advertising Partners: aggregated analytics (e.g., page performance, conversions).
• Payment/Subscription Processors (for Jewelers): limited billing status (we do not store complete payment card numbers).

2) How We Use Personal Information

• Provide & Improve Services: match Consumers with qualified Jewelers; operate, maintain, and enhance the platform; develop new features.
• Facilitate Requests: share Consumer project details with relevant Jewelers; collect and route Jeweler responses back to Consumers.
• Communications: send transactional messages, updates, and service notices; respond to inquiries.
• Security & Fraud Prevention: protect Users, investigate misuse, enforce terms.
• Legal Compliance: comply with applicable laws, regulations, court orders, and lawful requests.
• Marketing (optional): with consent or as permitted by law, send newsletters or promotions; Users can opt out.

3) How We Share Information

• With Jewelers: Consumer requests (including budget, specs, and design images) are shared with vetted Jewelers to allow them to submit offers.
• Service Providers: hosting, analytics, communication tools, customer support, and payment processors under confidentiality agreements.
• Legal & Safety: to comply with law or protect rights, safety, and property of Users, The Gems Market, or others.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information for money. Certain sharing (e.g., for cross-context behavioral advertising) may be considered a “sale” or “sharing” under some U.S. state laws—see “Your Privacy Rights (U.S.)”.

4) Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyze usage. You can manage cookies via your browser settings. If required by your region, we will display a cookie banner to collect consent for non-essential cookies.

5) Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

6) Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

7) Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child has provided us information, please contact us to request deletion.

8) Your Privacy Rights (U.S.)

Depending on your state of residence (e.g., CA, CO, CT, VA), you may have rights to request access, correction, deletion, and to opt out of certain data uses, including targeted advertising or “selling”/“sharing” of personal information.

• Access/Portability: request a copy of personal information we maintain about you.
• Deletion: request deletion of personal information, subject to legal exceptions.
• Correction: request updates to inaccurate personal information.
• Opt-Out: opt out of targeted advertising or certain data “sharing/selling.”

To exercise rights, contact us at [[email protected]]. California residents may also use: Do Not Sell or Share My Personal Information. We will verify requests as required by law.

9) Users in the EEA/UK (GDPR)

If you are located in the EEA/UK, our processing may rely on the following legal bases: (i) contract performance (providing the marketplace and matching services), (ii) legitimate interests (improving services, preventing fraud, securing the platform), (iii) consent (where required, e.g., certain marketing cookies), and (iv) legal obligations. You may have rights to access, rectify, erase, restrict, object, or data portability, and to withdraw consent. You may lodge a complaint with a supervisory authority.

Where data is transferred outside the EEA/UK, we use appropriate safeguards (e.g., Standard Contractual Clauses).

10) Third-Party Links & Content

Our platform may include links to third-party websites or content (e.g., jeweler sites, inspiration links). We are not responsible for third-party privacy practices. Review their policies before providing personal information.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates the most recent revision. Your continued use of the platform after changes constitutes acceptance.

12) Contact Us

For privacy inquiries or to exercise rights, contact:
The Gems Market

[[email protected]]